The following charges apply within Australia:
- $10.00 up to 5 kilograms (90% of our online orders to individuals fit within this weight range)
- $20.00 over 5 kilograms (PS – a 5kg order is pretty large!)
You can also choose express shipping in Australia:
- $12.00 up to 3 kilograms
Internationally we use Australia Post Air Mail:
- $15.00 up to 1 kilogram (as a guide our Ultimate gift pack containing a large and short romper, blanket, bib and hat is well within this weight)
- Over 1 kilogram $30.00
When will I receive my order?
Baby Teresa will dispatch goods within 48 hours of your payment clearance if all items are in stock. Our warehouse is located in Hobart, Tasmania. Locations outside capital cities and major regional centres may take an extra day and remote locations may take longer to reach. International orders can take anywhere from 3 – 10 working days to reach international destinations. Express post guarantees next day delivery within “Express Post networks”. If you are in a regional area, this can take anywhere up to 3 working days to reach you. Visit this link for more information –http://auspost.com.au/personal/express-post-and-express-post-platinum-networks.html.
Has my order been shipped yet?
We will send you a confirmation email when your item has been shipped with the label number.
Can I track my order?
You can track your Australian order online at www.fastway.com.au. Simply follow the link in your confirmation email once your order has been dispatched. This will take you to Fastway Couriers website, enter your label number into the “Track and Trace” box, click on “Trace” and you will be able to see where your order is at.
Why Formula donations?
We were recently contacted by a concerned fan about our introduction of formula donations. Thank you – we hadn’t realised we probably haven’t spelled out our reasoning for this all that well! We donate formula after a really lengthy discussion with Carrie Hesketh who has been volunteering in Vietnam in orphanages for many years. We knew that when we introduced our accessory line it was likely that these tiny babies in need didn’t need a spunky hat or bib – so our question to her was “What do they need?” Carrie then recounted that these kids that she interacts with live on around 25 cents per day. They’re malnourished, they don’t have access to breast milk and the formula they’re given is watered down. Formula she said would be of huge assistance – and the rest is history.