OUR PRODUCTS CHANGE LIVES

FOR EVERY BABY GROW BOUGHT ANOTHER IS DONATED TO A CHILD IN NEED

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Frequently Asked Questions

There is no stupid question:
stupid people don’t ask questions.

How do I claim FREE postage?

Your basket will automatically deduct any postage fees once your total exceeds $100.  Your order will then be sent standard post.  If you would like to upgrade to express post please email us at shop@babyteresa.com.au

Please note that this offer is for within Australia only and does not apply for international orders.

When will I receive my order?

Baby Teresa will dispatch goods within 48 hours of your payment clearance if all items are in stock.  Our warehouse is located in Hobart, Tasmania. Locations outside capital cities and major regional centres may take an extra day and remote locations may take longer to reach. International orders can take anywhere from 3 – 10 working days to reach international destinations.  Express post guarantees next day delivery within “Express Post networks”.  If you are in a regional area, this can take anywhere up to 3 working days to reach you.

Visit this link for more information – www.auspost.com.au

Has my order been shipped yet?

Our standard delivery includes regular parcel post with tracking emails provided directly to you from Australia Post, please note that if you qualify for Free Shipping on retail orders over $100, the standard post service is provided.

  • Dispatch is within 2 business days of notification of payment being received
Can I order internationally?

Yes, you certainly can!

We offer Free shipping on all international orders over $200 – standard post used

  • Flat rate of $22.50 for all International orders
  • Dispatch is within 2 business days of notification of payment being received
  • Please note that international orders may incur an additional customs duties/tax fee payable by the receiver depending on your destination, please be mindful of this if you are intending on sending as a gift as we have absolutely no control over these charges.
  • We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees as this is illegal.
How are the Gift Cards Delivered?
  • Gift cards are delivered to you by email which you then forward to the recipient. The email contains a link with a code to redeem at checkout….
  • Gift certificates are valid from 12 months from date of issue. They are not redeemable for cash.
Why do you donate formula?

We were recently contacted by a concerned fan about our introduction of formula donations. Thank you – we hadn’t realised we probably haven’t spelled out our reasoning for this all that well! We donate formula after a really lengthy discussion with Carrie Hesketh who has been volunteering in Vietnam in orphanages for many years. We knew that when we introduced our accessory line it was likely that these tiny babies in need didn’t need a spunky hat or bib – so our question to her was “What do they need?” Carrie then recounted that these kids that she interacts with live on around 25 cents per day. They’re malnourished, they don’t have access to breast milk and the formula they’re given is watered down. Formula she said would be of huge assistance – and the rest is history.

CONTACT US

CALL US

Mon to Fri -  9am to 5pm
      03 6243 4221

WRITE TO US

PO BOX 250
KINGSTON
HOBART, TAS
7051

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PAYMENT

I love that when I buy a cute outfit from Baby Teresa for my son, it will also support a less fortunate child somewhere else in the world.  Retail therapy and meaningful contribution rolled into one - what a winning approach!  Sara Redman

It's always so hard to find something "meaningfully different" to help friends celebrate the arrival of their beautiful baby - thank you from me and the beautiful babies that can't express themselves yet - they really, really thank you.
Janie Finlay

Beautiful products with beautiful meaning, it is so lovely to know I can make a difference twice - once to my best friend and again to a baby in need.  Thank you baby teresa for making purchasing a gift so heartfelt.
Sandra Tonning

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