FAQ

Stockists

Tasmania

Funky Homes – 149A Liverpool Street, Hobart
Embellish – 157 Brisbane Street, Launceston
Babyland – 140 Charles Street, Launceston
Qualia – 1 Edwardes Street, Burnie
Cinnamon Homewares and Gifts – Bayview Market, 5 Opal Drive, Blackmans Bay
Spice Gifts and Homewares – 164 Gilbert Street, Latrobe
Baby 2 Kids – 120 Cambridge Road, Rosny Park
Top Drawer, Shop 7, Magnet Court, Sandy Bay
Inside – Launceston & Hobart, 90 Murray Street, Hobart & 10 – 14 Paterson Street, Launceston
Rosehip & Co Homewares and Gifts, 8/50 Bridge Street, Richmond
Lauren + Sam, Shop 94a Channel Court, Kingston

Victoria

Moss Melbourne – 149 Fitzroy Street, St Kilda
Chalk n Cheese – 27 Blessington Street, St Kilda
Hello Charlie – 17 Brisbane Street, Eltham
Amelia D’s – Heritage Springs Plaza, Pakenham
Spoilt Gifts and Homewares – 550 Bourke Street, 546 Collins Street, 44 Lonsdale Street, 111 Bourke Street, Melbourne

Online

Frock You – www.frockyou.com.au
Birth and Baby Naturally – www.birthandbabynaturally.com.au

Applying to be a Stockist

For WA, ACT, QLD, NSW and International (out of Australia) stockist enquiries – contact Carrie 0409 145 083 or email carrie [at] baby-teresa.com
For VIC and SA – contact Ellie at Hipp Fashion 0434 111 246 or email ellie [at] hippfashion.com.au
For TAS – contact Sammie 0448 008 924 or email sammie [at] baby-teresa.com

Shipping

We use Fastway Couriers – they offer a door to door service across Australia which can take anywhere between 3 – 10 working days to reach you.  Please note they do not deliver to PO Box addresses.

The following charges  apply within Australia:

  • $10.00 up to 5 kilograms (90% of our online orders to individuals fit within this weight range)
  • $20.00 over 5 kilograms (PS – a 5kg order is pretty large!)

You can also choose express shipping in Australia:

  • $12.00 up to 3 kilograms

Internationally we use Australia Post Air Mail:

  • $15.00 up to 1 kilogram (as a guide our Ultimate gift pack containing a large and short romper,  blanket, bib and hat is well within this weight)
  • Over 1 kilogram $30.00

shipping

 

When will I receive my order?

Baby Teresa will dispatch goods within 48 hours of your payment clearance if all items are in stock.  Our warehouse is located in Hobart, Tasmania. Locations outside capital cities and major regional centres may take an extra day and remote locations may take longer to reach. International orders can take anywhere from 3 – 10 working days to reach international destinations.  Express post guarantees next day delivery within “Express Post networks”.  If you are in a regional area, this can take anywhere up to 3 working days to reach you.  Visit this link for more information -http://auspost.com.au/personal/express-post-and-express-post-platinum-networks.html.

Has my order been shipped yet?

We will send you a confirmation email when your item has been shipped with the label number.

Can I track my order?

You can track your Australian order online at www.fastway.com.au.  Simply follow the link in your confirmation email once your order has been dispatched.  This will take you to Fastway Couriers website, enter your label number into the “Track and Trace” box, click on “Trace” and you will be able to see where your order is at.

Why Formula donations?

We were recently contacted by a concerned fan about our introduction of formula donations. Thank you – we hadn’t realised we probably haven’t spelled out our reasoning for this all that well! We donate formula after a really lengthy discussion with Carrie Hesketh who has been volunteering in Vietnam in orphanages for many years. We knew that when we introduced our accessory line it was likely that these tiny babies in need didn’t need a spunky hat or bib – so our question to her was “What do they need?” Carrie then recounted that these kids that she interacts with live on around 25 cents per day. They’re malnourished, they don’t have access to breast milk and the formula they’re given is watered down. Formula she said would be of huge assistance – and the rest is history.